Refund policy

At Luxabil, we want every customer to have a positive shopping experience. Please review our Returns & Refund Policy before placing your order. By purchasing from our store, you acknowledge and agree to the terms below. This policy applies to all orders within the United Kingdom.

1. 30-Day Return Window

You may request a return within 30 days from the date your order is delivered.

To qualify for a return:

Items must be unused, unworn, and unwashed
Original tags must still be attached
Products must be returned in their original packaging
Valid proof of purchase, such as an order number or receipt, is required

Returns that do not meet these conditions may be refused.

2. How to Start a Return

To request a return, please contact our customer support team at support@luxabil.shop.

After your return request has been reviewed and approved, we will provide:

Return instructions
A return shipping label, where applicable

Please Note: Items returned without prior approval may not be accepted.

3. Damaged, Defective, or Incorrect Items

Please check your order shortly after receiving it.

If you receive:

• A damaged item
  
• A defective product
  
• An incorrect item or size

Please contact support@luxabil.shop and include clear photos showing the issue. Our team will review the request and work to provide an appropriate solution as quickly as possible.

4. Exchanges

Exchanges are available for:

Damaged or defective products
Incorrect items received
Incorrect size delivered

All exchanges are subject to product availability. Replacement delivery times may vary depending on your location.

5. No Restocking Fees

Luxabil does not charge restocking fees.

Eligible returns will not incur an additional restocking charge.

6. Refund Process

Once your returned item has been received and inspected, we will notify you of the outcome of your refund request.

If your refund is approved:

The refund will be sent to your original payment method
Processing time: 5–7 business days
Maximum refund time: up to 7 business days after approval

Please be aware that your bank or payment provider may take additional time to reflect the refunded amount in your account.

7. Discounts & Promotions

Refunds cannot be provided for discounts or promotional codes that were not applied when the order was placed.

Promotional offers and discounts must be applied during checkout and cannot be added to completed purchases retroactively.

Customer Support

For questions or assistance regarding returns and refunds, please contact us using the information below:

Store Name: Luxabil

Address: 189 Barton Rd, Luton, LU3 2BN, United Kingdom

Phone: +44 7700 389950

Email: support@luxabil.shop

Our customer support team is available to assist you and help make your return or refund experience as straightforward as possible.